Privacy Policy

A. Introduction

This Privacy Notice directed towards our website visitors is very important to us, and we are committed to safeguarding it. The privacy notice explains how Strong Families (as a Program of Candlelighters International) collects, uses, shares and otherwise processes your personal data collected on our website and in connection with our blogs, client alerts and other communication services (the “Services”). The processing of personal data in connection with client relationships are addressed in engagement agreements between Candlelighters International and our clients.

We may provide supplemental privacy notices on specific occasions when we are collecting or processing personal data about you. Those supplemental notices should be read together with this Privacy Notice. Consenting to our use of cookies in accordance with the terms of this policy when you first visit our website will permit us to use cookies every time you visit our website.

B. Information we collect about you

Our system may collect from you information that we may use to help us understand your activity on our Services, as well as email communications. You may choose to provide information directly to us through various sections of our Services, and the following types of personal information may be collected, stored, and used:

1. Information about your computer including your IP address, geographical location, browser type and version, and operating system;
2. Information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths;
3. Information, such as your email address, that you enter when you register with our website;
4. Information that you enter when you create a profile on our website—for example, your name, profile pictures, gender, birthday, relationship status, interests and hobbies, educational details, and employment details;
5. Information, such as your name and email address, that you enter in order to set up subscriptions to our emails and/or newsletters;
6. Information that you enter while using the services on our website;
7. Information that is generated while using our website, including when, how often, and under what circumstances you use it;
8. Information relating to anything you purchase, services you use, or transactions you make through our website, which includes your name, address, telephone number, email address, and credit card details;
9. Information that you post to our website with the intention of publishing it on the internet, which includes your username, profile pictures, and the content of your posts;
10. Information contained in any communications that you send to us by email or through our website, including its communication content and metadata;
11. Any other personal information that you send to us.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy notice.

C. How and why we use your information

We may your personal information provided to us for the following:

1. Administering our website and business;
2. Personalizing our website for you;
3. Enabling your use of the services available on our website;
4. Sending you goods purchased through our website;
5. Supplying services purchased through our website;
6. Sending statements, invoices, and payment reminders to you, and collecting payments from you;
7. Conducting analysis to improve this website, our services, and other research purposes;
8. Sending you email notifications that you have specifically requested;
9. Sending you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
10. Sending you marketing communications relating to our business or the businesses of carefullyselected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
11. Providing third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
12. Dealing with inquiries and complaints made by or about you relating to our website;
13. Keeping our website secure and prevent fraud;
14. Verifying compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service); and
15. Other uses.

Please note that, if you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

Your privacy settings can be used to limit the publication of your information on our website and can be adjusted using privacy controls on the website.

We will not, without your express consent, supply your personal information to any third party for their or any other third party’s direct marketing.

D. Disclosing your personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, or subcontractors as reasonably necessary for the purposes set out in this policy. This may also include entities that provide services to us, including entities that provide web analytics, advertising, email distribution, and other services. These entities are limited in their ability to use your information for purposes other than providing services for us.

We may disclose your personal information to any member of our affiliate partners as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

1. To the extent that we are required to do so by law;
2. In connection with any ongoing or prospective legal proceedings;
3. In order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
4. To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
5. To other third parties when you consent to such sharing.

E. Third-Party content, functionality, and services

Some of the content, functionality, and services may be provided by third parties that are not affiliated with the Strong Families Program of Candlelighters International. For example, on our blogs we enable you to share certain materials on the Website with others through services such as Facebook and Twitter. These third parties may collect or receive certain information about your use of the Services, including through the use of cookies, web beacons, and similar technologies. These entities may collect this information over time and combined with information collected from different websites and online services. We are not responsible for the privacy practices of these entities.

F. Embedded content from other websites

Articles on this website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

G. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

H. International data transfers

1. Information that we collect may be stored, processed in, and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
2. Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China, and India.
3. Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
4. You expressly agree to the transfers of personal information described in this Section…

I. How long we retain your personal information

This section outlines our personal information retention and deletion policy and procedures, which are designed to ensure that we comply with our legal obligations.

The following apply:

1. If you are a customer, your personal data is retained for 7 years. This helps us recognize you and provide premium support when you contact us.
2. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
3. For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
4. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5. Notwithstanding the other provisions here, we will retain documents (including electronic documents) containing personal data:
   a. to the extent that we are required to do so by law;
   b. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
   c. in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

J. Security of your personal information

1. We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.
2. We will store all the personal information you provide on our secure (password- and firewallprotected) servers.
3. All electronic financial transactions entered into through our website will be protected by encryption technology.
4. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
5. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

K. Your right to control your personal information with us

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on this website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at strongfamilies.global@gmail.com at info@candlelightersinternational.org

You may request at anytime details of personal information which we hold about you. A small fee will be payable. If you would like a copy of the information held on you please write to strongfamilies.global@gmail.com or info@candlelightersinternational.org

If you believe that any information we are holding on you is incorrect or incomplete, please write to our email as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

We may withhold personal information that you request to the extent permitted by law.

L. Cookies, Web Beacons, and Similar Technology

We — as well as certain third parties that provide content, functionality, or services on our website — use a variety of technologies to learn more about how people use this website. This section provides more information about some of those technologies and how they work.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. Depending on the services we offer, we may use only session cookies / only persistent cookies or both session and persistent cookies on our website.

1. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
   a. we use Google Analytics and Adwords on our website to recognize a computer when a user visits the website / track users as they navigate the website / enable the use of a shopping cart on the website / improve the website’s usability / analyze the use of the website / administer the website / prevent fraud and improve the security of the website / Strong Families of Candlelighters International Page 6 of 6 Privacy Policy personalize the website for each user / target advertisements which may be of particular interest to specific users / describe purpose(s);
2. Most browsers allow you to refuse to accept cookies—for example:
   a. in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools,” “Internet Options,” “Privacy,” and then “Advanced”;
   b. in Firefox (version 24) you can block all cookies by clicking “Tools,” “Options,” “Privacy,” selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
   c. in Chrome (version 29), you can block all cookies by accessing the “Customize and control” menu, and clicking “Settings,” “Show advanced settings,” and “Content settings,” and then selecting “Block sites from setting any data” under the “Cookies” heading.

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

3. You can delete cookies already stored on your computer—for example:
   a. in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
   b. in Firefox (version 24), you can delete cookies by clicking “Tools,” “Options,” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies,” and then clicking “Remove All Cookies”; and
   c. in Chrome (version 29), you can delete all cookies by accessing the “Customize and control” menu, and clicking “Settings,” “Show advanced settings,” and “Clear browsing data,” and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data.”
4. Deleting cookies will have a negative impact on the usability of many websites.

M. Changes to this privacy notice

We may update this Privacy Notice at any time. We urge you to check our policy page occasionally to ensure you understand any changes to this policy; as we will make an updated copy of any such Privacy Notice available on our website. We may notify you of changes to this policy by email or through the private messaging system on our website.

N. Further information

Should you have any questions about this Privacy Notice or inquiries regarding your personal data rights you can contact us at strongfamilies.global@gmail.com or info@candlelightersinternational.org or at the address below.

Privacy Officer
Candlelighters International
Fontannasson 3,
1338 Ballaigues